If your property has been lost, stolen or maliciously damaged, you must report the matter to the Police as soon as possible.

You should carry out emergency repairs, which are needed to protect your property or to prevent further damage as soon as possible. Please bear in mind that this is not an admission of liability and that if you wish to claim for the damage, the insurers require invoices for emergency repairs and estimates for any other work that is necessary.

If a damaged item could be repaired, an estimate will need to be obtained.

If the article you are claiming for is not repairable, then the insurers may require the original purchase receipt, confirmation that a damaged article is beyond repair and a quotation for the replacement of the article.

Do not dispose of any damaged property as the insurers may wish to view it.

If anyone has suffered an injury as a result of the incident, the matter should be reported to the Police immediately. Any correspondence you or your driver may receive concerning the incident should be passed, unanswered, to this office.

If your vehicle is comprehensively insured, any temporary repairs that are necessary to keep your vehicle mobile may be put in hand. Please bear in mind that this is not an admission of liability and that if you wish to claim for the damage, the insurers require invoices for emergency repairs, and estimates for any other work that is necessary.

If your claim is for theft or malicious damage, the matter must be reported to the Police as soon as possible.